Business Hour Support Services
We take every application that we build very seriously, and provide only the highest quality of work, guaranteed. However, application over time will invariable need maintaining. If your application does not require 24/7 availability, then our Business Hour Support Services is exactly what you need.
Basic Support:
FREE (60 day support)
In today's evolving IT environment, an application will inevitably require some ongoing maintenance. Our Basic Support allows us to address minor bugs and inconsistencies that may arise in code that we have developed. If downtime is acceptable for you, and your application is not critical to your business, then our Basic Support package should address your needs.
- 24/hr response target
- Email support only
- M-F / 9am - 6pm pacific
- (1) Authorized Contact
- (5) support requests per month
Professional Support:
10% of Development Fee ($2,100/yr min)
Even if your application does not require 24/7 availability, extended downtime may not be an option for you. Through our Professional Support package, you are guaranteed to be able to contact our support team during regular business hours. You can reach us via email or phone. No more leaving voice mails and hoping someone returns your call. You can expect a timely and professional response each and every time.
- 8/hr response (guaranteed)
- Email + Phone
- M-F / 9am - 6pm pacific
- (5) Authorized Contacts
- (25) support requests per month
- Code Support (if a bug occurs, we fix it)
- Code Maintenance (ensures your website works on the latest browser releases)
- Live System Monitoring (server pings)